• We accept DEBIT and CREDIT Cards through our SagePay interface.You can also select to pay by cheque or over the telephone prior to 'check-out'.
Please note: To comply with PayPal terms and conditions which will not allow the purchase of raffle tickets we have had to remove this payment option from our store. Our secure checkout will accept all major debit and credit card payments. Thank you for your understanding. ​You do not need to sign up with SagePay to purchase from this site.
  • If you opt to register on the site, please be careful and clear with typing, as this forms the basis of your delivery note. It is important you are clear with your POSTCODE.
  • If you are a Club Member, this site uses a different database to the Club and associated forum, so you will need to register again, using the same details if you desire. This can be achieved at the Checkout stage.
  • We deliver to the address you specify in our web store at the time of order.
  • If we do not have a particular item you have seen listed before, then we are most likely out of stock. We have a fast moving and large range of goods, with many new additions coming along. Simply check back on a regular basis as we replenish supplies when possible.
  • Certain clothing lines prove very popular and some sizes sell out before we have chance to re-stock. If your size is not listed, then we are out of that size.
  • Some lines will not be repeated and might be clearing awaiting a new line to be introduced. This is to breathe fresh design and product range into our merchandise, keeping our core supporters and the public supplied with unique quality branded items that help raise valuable funding for our charity year after year.
  • We use volunteers for picking and packing. Please allow 10/14 working days for the goods to be packed and despatched. ( This may increase slightly during peak periods such as Christmas or the Airshow Season) You will receive an email once they are on their way. This way, we keep our overheads down and our profits up - keeping a good level of income towards funding XH558.
  • We try to ensure consistent pricing, even on offers, but all prices are E&OE
  • When ordering, you have three important lines of information you need to check to speed up ease of order and delivery.
·         Billing Address with Postcode clearly stated
·         Delivery Address (if different to Billing Address)
·         Order Type ( from the dropdown menu provided)

Please do NOT use the Purchase Order option as this is for VTTS Internal use only and the order will be automatically failed but you will be notified.
 
Where appropriate you may be prompted to enter specific information prior to moving to your shopping cart or checkout
  • Returns: If you are unhappy with any product or item of clothing and wish to exchange for something else/another size or take a refund, then please return to us within 28 days, together with a covering note, your Order Number and Address details. We will then replace or reply accordingly. (A copy of your delivery note would be ideal). 
  • Please note that due to the cost of delivery only the basic value of the item returned with be refunded.

Cart - Delivery InformationPlease note the following: the + Delivery charge shown in brackets beneath the cost of your item is that sum specific to the item ordered, to this is added the basic packing cost of £2.00. The total sum of these create your overall delivery cost shown in bold type in the totals section below and which will also appear on your invoice.
 
Please note that Raffle Tickets ordered online still attract the standard charge of £2.00. Failure to pick standard delivery may result in your order being rejected

GIFT AID - Gift Aid is a Government scheme that allows UK Tax payers to make an allowance against their tax payments towards charitable giving. If you pay tax on earnings or savings to the UK Government, you can award Gift Aid.  It costs you nothing and we do all the paperwork. You have only to click on the appropriate box on the drop down menu to confirm that you wish us to claim. Not only does it affect this order but can be applied to previous or future donations for the last four years - adding a massive 25% to all your donations and at no cost at all to you. So for example every £10 you give to XH558 can become £12.50.

Please note that Gift Aid cannot be applied to merchandise, only to Donations including Shares.

By clicking the Yes statement you are confirming that we can claim Gift Aid on this and future gifts of money and those over the past 4 years. You are also confirming that you are a UK tax payer and the amount of your income/capital gains tax is greater than the tax the Trust will reclaim in a single tax year.

To qualify, Gift Aid on your charitable donations must never exceed the amount of tax you pay in any one financial year and for higher rate tax payers, it can actually be very tax efficient. Please consult a financial advisor if you wish to make a sizeable donation.


Please read this in conjunction with our FAQ's/Terms section if you require any additional information.

Our Customer Help Line: 01302 802077 or email sbellamy@vulcantothesky.org

 Thank you.