Frequently Asked Questions
I've seen something you do not have in stock
Our new online store is currently being developed with a host of new lines, together with some popular ones from recent years.
Look out for special releases in celebration of XH558's 50th Birthday on May 25th.
You can join our News Letter service to ensure you are notified when new releases are available.
If you have any queries on stock or a recent order, then please email us from the "Contact Us" feature.
How can I pay?
At present, we can accept PAYPAL payments online.
You can also select to send a cheque, although this will obviously delay delivery until funds are cleared.
A full online payment system will be up and running within another 10 Days or so, so please be patient whilst we set this up.
Why do I need to Register?
We ask this purely because it creates an accurate customer record and speeds your online experience with us when you return.
Where do you deliver to?
WE SUPPLY WORLDWIDE.
Postal Rates apply to different regions and will appear in your basket when you check-out.
Where can I find out more about Vulcan XH558?
Our main web site is here: www.vulcantothesky.org
Go to the main website link to see more details outside of our current funding appeal.
What about V.A.T.
V.A.T. (Value Added Tax) is included in the stated prices @ 20%, except those items like Books and Children's clothing which are ZERO rated.
The tax is levied on all sales within the U.K. and EU. (European Union).
If you are ordering from outside the EU, and you feel your invoice should not include VAT, then please contact us before placing your order.
In short, the price you see - is the price you pay + delivery charges.
These will be clearly displayed in our CHECKOUT procedure.
Our V.A.T. Registration number is: 838 5567 81
There is a minimum order value of £5 - why is that?
We have a minimum order value to give "value for money" as the minimum set postage and packing cost is £2.95
It would be unfair to charge this for a £1 item, so setting a small minimum order, negates this happening within the software set-up.
You can actually buy any item, so long as the total is £2.05 or more, when the p/p will make up the £5 minimum spend.
- My delivery is missing some items....
My Shopping Cart delivery charges confuse me
This could be for three reasons:
1. Some lines fell out of supply during your order process and we will be sending them on later.
2. Some items come direct from our suppliers and will come to you via another delivery.
3. Our Volunteers can make a simple 'picking' error, so do contact us if you are missing a multiple quantity off any individual
product line. We do put in controls to eliminate this, but we are only human.
Usually, our delivery note makes a comment on what you should expect.