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Delivery & Returns

We deliver to the UK and overseas. Majority of orders are despatched by Royal Mail.

We rely heavily on our volunteers for picking and packing to keep our overheads to a minimum. Please allow 3-5 working days for your goods to be packed and despatched. Some items may have a longer delivery period specified in the product listing, such as made-to-order and pre-order items. In all instances you will receive email updates on the progress of your order.

We can deliver your order to an alternative address, including your work address. If your order is a gift we can deliver direct to the recipient.

Vulcan To The Sky Enterprises Ltd will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Vulcan To The Sky Enterprises Ltd shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Special Deliveries
Should you require an order to be sent by courier or some other form of Special Delivery then please call our Customer Help Line: 01302 802077 Mon- Fri: 10:00 - 16:00, or email

Shoe Returns/Exchanges

Shoe Size Guarantee
Our canvas shoes are custom-made-to-order. In the event that you are unhappy with the fit of your shoe, we will process a free one-off exchange under the following terms.

Items Damaged or Poor Quality
Items that arrive damaged will be replaced. Requests to replace a damaged item must be received within 10 working days of original item being delivered.

Returns/Exchanges of Other Items

If you need to return a product, other than shoes, purchased from Vulcan To The Sky Enterprises Ltd then you have 28 days to do so. For returns relating specifically to shoes see the 'Shoe Returns' section.

Clothing Exchanges
It is quite common for people to exchange items of clothing:

Returns/Damaged Goods
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days:

Please post returns to the following address:

Vulcan To The Sky Enterprises Ltd
Unit 4, Delta Court,
Sky Business Park,
Third Avenue,
Doncaster Sheffield Airport,
DN9 3GN.
United Kingdom.

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Vulcan To The Sky Enterprises Ltd website, or by phoning us on our Customer Help Line: 01302 802077 and or email

Event Refund Policy