Frequently Asked Questions

• I've seen something you do not have in stock

  Our new online store is currently being developed with a host of new lines, together with some popular ones from recent years.

  Look out for special releases in celebration of XH558's 50th Birthday on May 25th.

  You can join our News Letter service to ensure you are notified when new releases are available.

  If you have any queries on stock or a recent order, then please email us from the "Contact Us" feature.

• How can I pay?

  At present, we can accept PAYPAL payments online.

  You can also select to send a cheque, although this will obviously delay delivery until funds are cleared.

  A full online payment system will be up and running within another 10 Days or so, so please be patient whilst we set this up.

• Why do I need to Register?

  We ask this purely because it creates an accurate customer record and speeds your online experience with us when you return.

• Where do you deliver to?

  WE SUPPLY WORLDWIDE.

   

  Postal Rates apply to different regions and will appear in your basket when you check-out.

   

• Where can I find out more about Vulcan XH558?

  Our main web site is here: www.vulcantothesky.org

  Go to the main website link to see more details outside of our current funding appeal.

• What about V.A.T.
• My delivery is missing some items....

• My Shopping Cart delivery charges confuse me

  This could be for three reasons:

  1. Some lines fell out of supply during your order process and we will be sending them on later.

   

  2. Some items come direct from our suppliers and will come to you via another delivery.

   

  3. Our Volunteers can make a simple 'picking' error, so do contact us if you are missing a multiple quantity off any individual

  product line. We do put in controls to eliminate this, but we are only human.

   

  Usually, our delivery note makes a comment on what you should expect.